Terms of sale and booking

1. Company and customer service

Luonto- ja eräopaspalvelut Eränewa · Business ID 3652812-2
Lielahdentie 152, 21610 Parainen, Finland
info@eraneva.fi

2. Products, prices and contract

The principal characteristics, total price, any additional costs, delivery method and contract duration are provided before the order. A contract becomes binding when payment is approved and an order confirmation is delivered in a durable form. For customised services, the contract is formed when the customer accepts Eränewa’s written quote.

3. Online courses and digital products

Access is delivered to the email address or user account provided with the order. Materials are for the purchaser’s personal use and may not be shared, resold or published without written permission. Nature and identification content is educational; customers remain responsible for their decisions. Never eat a mushroom if identification is uncertain.

4. Guided trips, paddling and hikes

The service description or quote states the time, meeting place, duration, difficulty, group size, inclusions and required equipment. Only health, functional ability, swimming ability, allergy and dietary information necessary for safe delivery is requested after booking.

For safety, Eränewa may change the route, start time or method of delivery. If a service cannot be delivered safely, a new date or full refund is offered.

5. Withdrawal and cancellation

Distance sales generally carry a 14-day right of withdrawal. For digital content, the right can end only where the customer explicitly requests immediate delivery and accepts loss of the right.

For scheduled day trips, 100% is refunded when cancelled at least 14 days before, 50% at 7–13 days, and 0% at fewer than 7 days or for non-attendance, unless the product page or quote states otherwise.

A place may be transferred to another person if Eränewa is informed before the trip and the new participant meets the requirements. Multi-day hikes have separate terms provided before sales open.

Send a clear cancellation notice to info@eraneva.fi or use the model withdrawal form.

6. Defects and complaints

Eränewa is responsible in accordance with Finnish consumer protection law. Contact customer service without undue delay and provide the order number and a clear description.

7. Personal data

Only necessary data is processed for quotes, orders, payments, course access, safe trips and legal obligations. Marketing is sent only with consent.

8. Applicable law and disputes

Finnish law applies. We first seek to resolve disputes through negotiation. Consumers may contact the Finnish Consumer Advisory Services and Consumer Disputes Board.

9. Validity

These terms apply from 21 September 2026. An order is governed by the terms in force at the time of ordering. Mandatory consumer law always prevails.